Terms and Conditions

Durban (Ethekwini) Parking, a private company, provides an online booking and payment service to clients wishing to make use of Valet Parking Services from King Shaka International Airport, Durban Harbour and Durban Coach (bus) depot at Durban Station and does not provide the actual Valet Parking Service. The actual service is provided by Service Providers, selected by the Client at the time of making the booking.

Please note that Durban (Ethekwini) Parking  is not Affiliated or Associated with ACSA (Airports Company of South Africa) or The Durban Port Authority or their Security Companies and all services rendered by Durban (Ethekwini) Parking, are in a private capacity.

Although Durban (Ethekwini) Parking have checked that the Service Providers are reputable and trustworthy, fully insured and have suitable secure premises with 24 hr security,  Durban (Ethekwini) Parking cannot take any responsibility, what so ever, for any kind of incident or happening with regards to the supply of the actual Valet Parking Service. Responsibility of the actual Valet Parking Service will be at all times remain with the Service Provider.

Durban (Ethekwini) Parking will not get involved in any dispute or form of dispute between the Client and the Service Provider, nor will the Client have any claim, what so ever, against Durban (Ethekwini) Parking with regards any other services, that may have been rendered or not, besides the Online Booking and Payment Services.

Bookings completed online, will only be confirmed with the Service Provider, selected by the client, when the payment made by the Client  has been confirmed, as either approved or cleared by our bank in case of an EFT made directly to our bank account. No cash deposits, without inclusion of bank fees, to our account will be accepted. No cheque payments whatsoever will be accepted.

Clients making a Booking within a 24 hour time frame of the Clients departure, must make payment Online by Credit or Debit Card or by Zapper. No EFT payment will be accepted for bookings within 24 Hours of Departure, unless such EFT payments are paid using immediate Clearance to our bank account and we have received proof and clearance by our bank.

Durban (Ethekwini) Parking will not remind or request payments from the Client after the booking has been made. Should no payment be made, the booking will automatically be cancelled, without further notice, 24 hrs after it was made or after 5 hours should it be made within 24 hrs of departure.

A no show or failure to cancel the booking at least 48 hours prior to departure will result in No Refunds being considered at all. In all other cases where refunds are requested, such refunds will be minus a 20% service fee on the total cost of the parking.

No refunds will be considered after the booking has started and the client, for what ever reason, returns earlier than originally booked. Any periods that the client requests to be extended, after the booking has started, will be charged on a daily rate and has to be paid in full before the Service Provider will hand back the vehicle.